Shipping policy
Shipping & Delivery Policy
Last updated: March 16, 2026
At ShopKitchenova, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
1. Shipping Destinations
We currently ship to the United States, Canada, United Kingdom, Australia, and most European countries. If you are unsure if we ship to your location, please contact us at contact@shopkitchenova.com.
2. Processing Time
All orders are processed within 2-5 business days. Processing includes order verification, quality check, and packaging. You will receive a notification once your order has been shipped.
3. Shipping Estimates (Delivery Time)
Because we work with global suppliers to bring you the best prices and innovative products, shipping times may vary. Please use the following estimates as a guide:
- United States: 7-15 business days
- International: 10-25 business days
Note: These are estimated delivery times. Occasional delays may occur due to customs inspections, holidays, or extreme weather conditions.
4. Tracking Information
Once your order is shipped, you will receive an email containing your Tracking Number and a link to track your package. Please allow 3-7 days for the tracking information to update in the system.
5. Shipping Costs
- Standard Shipping: Calculated at checkout based on weight and destination.
- Free Shipping: We offer Free Global Shipping on all orders over $75.00 USD.
6. Customs, Duties, and Taxes
ShopKitchenova is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
8. Incorrect Address
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the redelivery shipping costs.
Contact Us
If you have any questions about the shipping of your order, please reach out to our team:
- Email: contact@shopkitchenova.com
- Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)